What does Mistri do? Using group work and facilitation, I bring a uniquely collaborative approach to business analysis, design research, product and service strategy and experience design. In the process, my methods help you:

• Give your product and service design projects new momentum
• Inspire you and your team to create innovative solutions
• Build trust amongst your team of technologists, designers and business people

I offer the following services:

• Experiential Research – engaging your team in finding original and innovative customer and stakeholder insight through direct participation in research
• Experience Planning  – helping you and your team form consensus around strategic vision and tactics for important customer experience projects
• Design Facilitation – guiding your and your team in the creation of innovative customer experiences through collaborative design methods
• Training – helping you to establish their own customer centered design practices using experiential research and collaborative design
• Rescue – helping to diagnose and correct serious customer experience issues on tight time lines and in critical situations